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Whenever possible your local dealer is the best source for information regarding fountains and statuary.

Fiore Stone, Inc., the manufacturers of Al’s Garden Art fountains and statuary provides direct customer support and we are committed to provide you with the best customer experience. Please refer to the Contact Us page for the appropriate contact information.





Fiore Stone, Inc., the manufacturer of Al's Garden Art, offers a one year manufacturers warranty facilitated by the dealer. Replacements and/or warranty orders are placed with authorized retailers. In all cases we require pictures or inspection of the item(s) to identify the item/color and to ensure the products is determined defective under the limited warranty policy. Warranty items are offered F.O.B. our factory in Colton, California. Freight charges are covered only when the replacement(s) are shipped via company trucks on a routine delivery to the retailer/dealer. Generally, Fiore Stone ships qualified orders in about 4 to 6 weeks.

Warranty

FOUNTAIN PLACEMENT A fountain assembly sheet, fittings as well as tubing are included for each fountain type. Contact your dealer if you did not receive all necessary pieces. Copies of assembly sheet are available under assembly instructions.

All fountains can have some amount of over splash regardless of style or design. Placement location of any fountain is the sole responsibility and liability of the purchaser. Fiore Stone produces two types of fountains: Pedestal and Basin styles and each have their own installation requirements. PEDESTAL TYPE FOUNTAINS should be placed on a solid surface like concrete, brick pavers or an optional matching fountain skirt. Most pedestals are hollow inside and rain and/or sprinklers may erode the soil underneath, jeopardizing the fountain’s stability.

BASIN FOUNTAINS - must be placed on a soft surface like sand or gravel. If a basin type fountain is to be installed on a hard surface like concrete or tile, a 1” to 1½” layer of sand must be applied over the surface. This will help with leveling by allowing the basin to settle and be completely supported, reducing the risk of possible stress fractures caused by the added weight of water and fountain components inside the basin. This sand should be grouted after the installation. Basins come in various sizes and shapes. Most basins have a 1” coupling (or hole) near the center that a rubber grommet fits in. The pump’s power cord runs through this, and out beneath the basin. Placing a sweep of minimum 1½” conduit or PVC underneath the basin from the center out to the edge or to the power source is a smart consideration. This will prevent major dismantling should the pump need to be replaced. Please consult an electrician regarding local code requirements.

PEDESTAL STYLE FOUNTAINS - Place pedestal/base style fountains on a firm, level foundation. If the fountain or statue is to be placed on dirt, a 24" concrete stepping stone is recommended to avoid erosion. Most pedestals are hollow inside and splash, rain and/or sprinklers may wash away dirt and cause your fountain or statue to tumble.

WALL FOUNTAINS - can be configured as either pedestal or basin style fountains. All wall fountains must have a solid wall support such as a brick or stucco wall with studs (drywall or plywood will not provide adequate support). Most wall fountains are supplied with brackets to mount top components firmly to a wall structure. Generally wall fountains allow for the power cord to escape from behind between the wall and the fountain. Small hanging-style wall fountains need to be mounted using proper heavy duty attachments for the structure to which they are being mounted. Consult your local hardware store regarding hardware, weight of the item and your wall material. Keep fountain bowls filled to proper level to maintain its proper operation.

CAST-STONE WINTER CARE
Fiore Stone, Inc., The manufacturer of Al’s Garden Art, wants to make sure that your purchase will last and remain the accent of your landscape for many generations to come. To make this possible some consideration and preparation should be taken into account.

One of the characteristics of cured concrete is that it absorbs moisture. Water expands under freezing conditions and it is at this state that concrete is at its weakest when facing extreme cold weather elements. Please take the following precautionary suggestions to prevent damage to your decorative concrete purchase. Frost disintegration occurs when water absorbed in concrete, freezes. Snow and ice accumulate inside basins, bowls and other cavities of your Al’s Garden Art product and during the day melts to absorb into the concrete.

Although our concrete mix is designed to have cold weather flexibility, in many cases the rock aggregate near the surface does not. And so, when temperatures drop, there could be a potential for cured concrete to chip, pit and in some cases even crack.

Fiore Stone NEVER suggests Anti-freeze as a preventive measure to frost disintegration. Anti-freeze is a harmful product to humans, animals and wild life. PLEASE DO NOT USE ANTI-FREEZE in your fountain. It is recommended that any decorative cast-stone item is protected from the frost disintegration. Any cast-stone items that can be brought indoors should be stored indoors. Some products are too heavy to be moved and we suggest that they are covered with a moisture barrier. In doing so, we recommend that on the outer edges and lower portions moisture absorbent materials - such as blankets or towels are placed to absorb any condensation that may occur during the transition from day to night.

Concrete that is dry will not be harmed (in any way) by any natural temperature change no matter how drastic. Basins, pumps, pedestals, shells, pots, planters, urns, birdbaths other concrete components left outside and properly covered and prepared will survive any winter season as long as they do not stand in water. Pump removal is not recommended unless the plug or pipe that allows the power cords to move through components is the only available drain for water or condensation to escape the properly covered item(s).

Please note that the pump purchased with your fountain may not have been supplied by Fiore Stone. Fiore Stone, Inc. offers pumps as an option and dealers may source pumps from other manufacturers.

FOUNTAIN CARE
Do keep fountain bowls filled to proper levels to maintain proper operation. It is not recommended that fountains are left running during the night or when not at home as the water level cannot be monitored. NEVER LET THE FOUNTAIN RUN DRY!!! Lack of water will burn out the submersible pump.

CHANGE WATER FREQUENTLY - Depending on the temperature and evaporation you may see a buildup of white residue on fountain surface from common minerals in water. Fountains may also experience effervescence as well as mineral deposits due to the natural occurrence of alkali content in cement. Do not use any abrasive that can damage the applied finish. Mineral buildup is difficult to prevent and we recommend using Scale Remover (AG-55) periodically.

DO USE AN ALGAECIDE – Fountain Block offers a throw-and-forget solution independent from water levels and when fresh water is added. Algae can damage the fountain surface and clog the pump causing it to overheat and burn out. NEVER USE CARBONATION, CHLORIDES, SULFATES AND/OR DISTILLED WATER AS AN ALGAECIDE OR CLEANER. Products like Bleach, Chlorine and/or Hydrogen Peroxide can dissolve Limestone/Calcium Carbonate an ingredient of cement critical for binding concrete.

FOUNTAIN PLACEMENT - All fountains can have some amount of splash. Consider, shade, falling debris from nearby trees and possible plant damage due to an excess of water caused by splash. Placement of any fountain is the sole responsibility and liability of the purchaser.

PLEASE REFER TO THE ASSEMBLY INSTRUCTIONS INCLUDED WITH THE FITTINGS FOR EACH FOUNTAIN REGARDING PREPARATION AND FOUNTAIN ASSEMBLY. Links to assembly instructions are referenced further down on this page.

CAUTION: Excessive weight or pressure on any of the fountain bowls or other sections may cause it to fall. Most fountains have no interlocking parts and are held together by gravity only. Gluing or cementing parts together is not recommended as you may want to dismantle the parts to service your fountain or move it.

*** PLEASE KEEP PETS, CHILDREN OR ANYONE FROM SITTING, LEANING OR CLIMBING ON ANY OF THE FOUNTAIN COMPONENTS ***



Q. Do I need a water supply for the fountain?



Q. Does the pump use a lot of electricity?


Q. Can I order this fountain in a different color?


Q. Do I need to use chemicals to treat the water?


Q. Can pieces be ordered individually should a component need replacement?


Q. Can the design of a fountain be changed?


Q. Is there a warranty?


Q. Can my fountain withstand freezing temperatures?


Q. Why should I purchase a Al’s Garden Art fountain manufactured by Fiore Stone, Inc.?


Q. How do I refinish my fountain?



Q. Do I need a water supply for the fountain?
A. No – the fountain is self-contained and the water is circulated by a submersible pump.


Q. Does the pump use a lot of electricity?

A. No – about the same as a light bulb.


Q. Can I order this fountain in a different color?

A. Yes – most dealers can accommodate special orders. Speak with the store manager about lead-times. Fiore Stone ships qualified orders within 3 to 4 weeks.


Q. Do I need to use chemicals to treat the water?

A. Yes – Clean water is obviously the best way to maintain a beautiful water feature. Recommended are product such as AG-133 & AG-134 Fountain Block to prevent algae growth and AG-55 Scale Remover to minimize the buildup of mineral deposits often found in hard water. Positively NEVER use carbonation, chlorides, sulfates and/or distilled water as an algaecide or water treatment. Products like Bleach, Chlorine and/or Hydrogen Peroxide can dissolve Limestone/Calcium Carbonate an ingredient of cement critical for binding concrete.


Q. Can pieces be ordered individually should a component need replacement?

A. Yes – Your Al’s Garden Art dealer can specify each component of any fountain. Each component piece is identified in our dealer catalog and weights and measurements are available.


Q. Can the design of a fountain be changed?
A. Components can be configured to alter the fountain style. However, because all pieces are cast from molds individual designs can not be altered.


Q. Is there a warranty?
A. Yes – Fiore Stone, Inc. offers a one year limited warranty on all concrete and pump products. Inquire with your dealer if the pump offered is supplied by Fiore Stone. Some dealers carry their own line of pumps. All Warranties are provided to the dealer and in turn extended to the consumer.


Q. Can my fountain withstand freezing temperatures?
A. Yes, as long as it is dry. Fountains need to be emptied and covered with plastic or a waterproof tarp to prevent freezing and possible pitting of the surface caused by absorbing in the surface of the concrete.


Q. Why should I purchase a Al's Garden Art fountain manufactured by Fiore Stone, Inc.?
A. Fiore Stone, Inc. - the manufacturer of Al’s Garden Art is proud to offer over 50 years in designing decorative cast-stone fountains and statuary. The Al's Garden Art brand is one of the most sought after in the lawn & garden industry and Fiore Stone, Inc. is committed to providing its dealers and their clients with the best customer experience.


Q. How do I refinish my fountain?
A. All water contains minerals which remain whenever water evaporates and will, over time, build up leaving a visible white residue when these areas are dry. In these early stages and for the majority of finishes, this residue can be dissolved with AG-55 Scale Remover and rinsed away with a generous amount of water from the garden hose. Never use an abrasive scrubbing brush or sponge!! Left untreated, the salts and minerals can deteriorate the finish and cement surfaces of decorative concrete which can be refinished. Fiore Stone, Inc. offers numerous colors and we recommend contacting us via e-mail on the contact us page so we can help you identify the original color and provide you with more detailed information.






Is there enough water in the fountain?
Many require a full water level to operate properly.


Is the plastic tubing kinked, blocking the water flow?



Did the circuit breaker go off?


Is there debris, leaves, mineral buildup, etc. blocking the intake to the pump?



Is there an “airlock” in the pump?

Plug and unplug the pump several times to clear it or pour water into the tubing.


Is the propeller in the pump turning?

Consult manufacturer’s directions for servicing supplied with the pump.


Possible leakage?
Check for leaks by filling the fountain without operating the pump. If you do not see water around the base, it might be splash out on a windy day or a thirsty pet!


Excess splash?

In some cases water clings to lips or spillways, causing water to fall erratically. Applying a small amount of clear silicone at those points where water is designed to fall could help water release from the lip in a continuous pour and reducing splash. Simply place a small amount of silicone on your finger and lightly apply while pulling down and away, creating an up-side-down teardrop for water to follow.
*Never allow water collected in your fountain to freeze*




A fountain assembly sheet, fittings as well as tubing are included for each fountain type. Contact your dealer if you did not receive all necessary pieces. In order to identify which assembly sheet is appropriate for a specific fountain it is best to locate the item through the product search feature. Installation sheets are based on the overall design style of a fountain.

Type A Instructions for basic pedestal type fountains

Type B Instructions for most bowl and pedestal type fountains

Type C Instructions for all basin type fountains

Type D Instructions for cascade type fountains

Type E Instructions for most wall type fountains

Type O Instructions for all fountains with octagon bowl

Extra Large Lion Fountain Instructions

Bracci Basin Instructions

2121-FP and 2121-F Cascade Fountains





Each fountain supplied by Fiore Stone, Inc. comes with all the appropriate tubing and fittings needed for each specific design. Please check with your dealer to make sure these items are provided when you take receipt of your Al's Garden Art products. Fiore Stone supplies dealers with pumps and accessories as an option. Some dealers may purchase accessories in bulk from third party suppliers. Best would be to speak with the person in charge of ordering fountains and statuary regarding availability and ordering schedules. Authorized Al's Garden Art dealers can order replacement parts, pumps, fittings and accessories and arrange shipment via our truck, regular mail as well as UPS. In many cases dealers would simply extend the cost of shipping and handling and reserve the option to ship these items direct to your home.


Fittings Reference



Whenever possible your local dealer is the best source for information regarding fountains and statuary. Fiore Stone, Inc. does provide direct customer support and we are committed to provide you with the best customer experience. Please refer to the Contact Us page for the appropriate contact information.

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